Appointments – Our practice uses an appointment system. Each appointment is usually allocated 15 minutes so please let staff know if you require a longer appointment or have multiple medical issues to discuss. The medicare rebate you receive on longer appointments is higher so you are better off in the long run!
Reminder system – We have a SMS reminder system to remind you of your appointment day and time. You will receive the reminder the day prior to your appointment. Please ensure your mobile phone number details are up to date on our records.
Results – Patients are able to call for their results unless your doctor has made other arrangements with you.
Repeat prescriptions – For patient safety reasons we usually don’t prescribe scripts without a consultation. If you suddenly realise you are out of scripts and there are no standard appointments available we offer ‘script only’ appointments in which you will be fitted in with one of our doctors on the day. This consultation will be bulk billed but please note this is for a script only and not for the management of other medical complaints.
Referrals – Referrals to specialists and other health professionals requires a consultation with your doctor.
Fees – Our practice is a privately billing medical practice. DVA patients and children under the age of 16 are bulk billed. If you have registered with medicare online you will receive your medicare rebate into your bank account within 24 hrs of your payment.
GP registrars – Our practice is lucky enough to receive GP trainees undertaking their specialist training to become GP’s. These doctors are fully qualified and have completed their hospital training. It is a requirement for the registrars to complete time in a supervised and accredited practice prior to achieving their fellowship.
Medical Students – We are also excited about helping train the doctors of the future! We regularly have medical students from the University of Newcastle sit in with our doctors during their General Practice terms. The reception staff will have a consent form for you to sign if you are happy to have a medical student present during your consultation. Please let staff know if you would not like a student present.
Privacy – All consultations with your doctor are held in strictest confidence and your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. No information is released to a third party without your consent.
At Your Family doctors at Erina we endeavour to provide our patients with the best possible medical care. We are happy for any feedback so we can continually try to improve our service. If you have any suggestions or complaints please let us know by discussing with our staff or your doctor or write a letter to put in our suggestion box. Alternatively contact the Health Care Complaints Commission on 1800 043 159.